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Frequently Asked Questions

Below is a list of the most common questions that we receive. Please take a look here before contacting the Reflex support team. It may save you some time!

  • How does it work?

    • We provide you with a SIM card which works in the machine in which it was supplied. Simply top it up here on the portal with a prepaid data bundle of your choosing, by selecting the size of the bundle you require. This bundle will last for 1 year, and then you are free to top it up again as many times as you wish.

  • Do I need to register or to activate the SIM?

    • No registration or activation is required with this SIM. Reflex handle this for you.

  • Does the SIM card expire?

    • The SIM card will only expire if it is not used for a one year period.

  • How do I check my usage?

    • There is a live usage monitor in the 'My SIMs' section of this site. We will also send email alerts to your registered email addresses. You can add registered email addresses at any time, but may not remove the master account email address.

  • Can I change my bundle?

    • If your bundle has expired or all of the data allowance has been used up, you are free to buy any new bundle.

  • Do I need to set up an account?

    • Yes you do. There are many benefits such as access to live usage, email notifications and the ability to link many SIMs under one account. You will also need your account to top up in future. The Reflex team can help you with this if necessary.